Return & Refund Policy

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

General Terms

Our policy lasts 30 days from the date that you receive your product from us. If 30 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a return, refund, or exchange.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Returns Policy

We accept returns on products which were shipped out by us if the item is faulty due to an error on our end (e.g., wrong item or damaged item).

  • Item(s) must be returned together with proof of purchase.
  • To complete your return, we require a receipt or proof of purchase.
  • Please contact our support team via support@beeshoe.com for more information.
  • Please be informed that for non-defective returns (if applicable), you will be responsible for paying the return shipping fee.

Refunds Policy (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time (typically 5 business days) before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@beeshoe.com.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or if there is a fault in our production or shipping. If you need to exchange it for the same item, send us an email at support@beeshoe.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Which Evidence Should I Submit for Replacement?

Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

1. Wrong product shipped

Please send pictures as proof, including:

  • Picture of the wrong sneakers you received.
  • Picture of the shipping label.

2. Size issue

Please send pictures as proof, including:

  • Picture of the shipping label.
  • Photo measuring the size of the product with a ruler.
  • The tag size on the outsole.
  • The length of the insole measured by a ruler (showing the full length from heel to toe).
  • Picture of the product you received.

3. Broken/Damaged items

Please send pictures as proof, including:

  • Picture of the broken item (highlighting the damage).
  • Picture of the shipping label.

Cancellations

If you change your mind about your purchase, please send us an email to support@beeshoe.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

  • Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
  • Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation.
  • Full refund only applies to switching orders (exchanging for a different item of equal value).
  • Once you place new orders, our system will automatically cancel old orders and refund 100%.

Note: During the Christmas & New Year Season, please make sure to choose the right shipping option to ensure timely delivery.